The New Koala Mattress Review



Overview

The New Koala Mattress is one of the well-known Mattress in a Box brand in Australia. Based in Sydney, the brand Koala aims to simplify the way furniture is bought for everyone. Winning the ‘Most Satisfied Customers 2019 & 2021’ from Canstar Blue, they have since launched into the South Korea and Japan. 

Mattress Summary

Price range: $780 – $1,250

Highlights:

✔ Foam Mattress

✔ 10 year warranty

✔ Innovated in Australia

Mattress Cover Construction

The cover of the New Koala mattress makes use of TENCEL®  Lyocell fibre to aid in breathability to keep you cool during sleep. A natural fabric good for the environment is used even though the TENCEL® absorbs well, disrupting moisture wicking. 

It is also odour-free, anti-fungal -anti-dustmite and anti-bacterial

Top Cover: Made of 65% Polyester, 35% TENCEL® Lyocell

Bottom Cover: Made of 100% Polyester with PVC dot

Cover Feature Summary:

  • temperature-regulating
  • breathable
  • Easily removable for washing
Is the New Koala mattress cover machine-washable?

No. The New Koala mattress can be easily removed but it is designed for hand wash with warm soapy water, left to be dried in the shade. However, it is best to spot clean only.  

Mattress Cover Construction

The cover of the New Koala mattress makes use of TENCEL®  Lyocell fibre to aid in breathability to keep you cool during sleep. A natural fabric good for the environment is used even though the TENCEL® absorbs well, disrupting moisture wicking. 

It is also odour-free, anti-fungal -anti-dustmite and anti-bacterial

Top Cover: Made of 65% Polyester, 35% TENCEL® Lyocell

Bottom Cover: Made of 100% Polyester with PVC dot

Cover Feature Summary:

  • temperature-regulating
  • breathable
  • Easily removable for washing
Is the New Koala mattress cover machine-washable?

No. The New Koala mattress can be easily removed but it is designed for hand wash with warm soapy water, left to be dried in the shade. However, it is best to spot clean only.  

Mattress Core (Filling) Construction

The Haylee Mattress consists of 2 layers of foam (excluding mattress cover

  • Top Layer: Kloudcell™ foam developed by Koala
    • The double-sided foam layer that is customisable allows you to choose the firmness level by unzipping and flipping the foam layer. 
  • Bottom Layer: No Pressure Adaptive Core
    • Provides motion isolation to prevent disturbance during sleep.
    • Prevents the mattress from feeling too soft by providing body support.

all layers when we took the mattress apart

 

Mattress Core (Filling) Construction

The Haylee Mattress consists of 2 layers of foam (excluding mattress cover

  • Top Layer: Kloudcell™ foam developed by Koala
    • The double-sided foam layer that is customisable allows you to choose the firmness level by unzipping and flipping the foam layer. 
  • Bottom Layer: No Pressure Adaptive Core
    • Provides motion isolation to prevent disturbance during sleep.
    • Prevents the mattress from feeling too soft by providing body support.

all layers when we took the mattress apart

 

Mattress Layers (Visual)

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Additional Overview of Features

Firmness: Medium-Firm to Firm

Customisable firmness: Yes

Maximum weight capacity: No

Zero partner disturbance: Yes

Edge support: No

Dimensions and Prices

Single (188 x 92 x 25 cm) – 20.47 kg | $780.00

King Single (203 x 107 x 25 cm) – 25.25 kg | $950.00

Double (188 x 138 x 25 cm) – 29.98 kg | $1,000.00

Queen (203 x 153 x 25 cm) – 35.43 kg | $1,050.00

King (203 x 183 x 25 cm) – 42.04 kg | $1,250.00

Customer Delivery & Return Policies

Shipping and Delivery

Free shipping for deliveries and returns for metro areas (Sydney, Melbourne, Adelaide, Brisbane, and Perth). Same day delivery available for metro areas. Deferred delivery possible. Other areas expect a delivery time of 1-10 working days. Return shipping outside of metro areas stated above is not free.

For a full refund, the product has to be returned back to Koala’s warehouse.

Trial and Warranty

120 night trial (minimum 7 days). 10 year warranty

Contact information

For more enquiries about the product you can contact Koala by filling out their form , call 1800 575 337 or start a live chat on their website.

Customer Delivery & Return Policies

Shipping and Delivery

Free shipping for deliveries and returns for metro areas (Sydney, Melbourne, Adelaide, Brisbane, and Perth). Same day delivery available for metro areas. Deferred delivery possible. Other areas expect a delivery time of 1-10 working days. Return shipping outside of metro areas stated above is not free.

For a full refund, the product has to be returned back to Koala’s warehouse.

Trial and Warranty

120 night trial (minimum 7 days). 10 year warranty

Contact information

For more enquiries about the product you can contact Koala by filling out their form , call 1800 575 337 or start a live chat on their website.